TezekaGuidesAgent guide

Guide 2 of 4

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Chase rent and confirm payments

Remind tenants who are late, and confirm the payments tenants have already sent proof for, where the owner allows it.

01

See what is due

  1. Open Payments, or the Payments tab of Priority work, to see what is due and what a tenant has sent proof for.
  2. For a tenant past their due date, use Send reminder on the row. It sends a rent status reminder and does not change the record.

02

Confirm a payment

  1. Open the proof the tenant sent.
  2. Check it against what actually reached the owner: the amount, the date and the reference.
  3. Use Confirm if the owner has allowed you to confirm payments. The tenant's rent is then marked paid and they can get their receipt.

NoteYou confirm payments a tenant has already sent proof for. You cannot create a payment from nothing, so a cash payment with no proof has to be entered by the owner.

If something goes wrong

There is no Confirm button.

The owner has not allowed you to confirm payments. Ask them, or let them confirm it.

A tenant paid cash and sent nothing.

Only the owner can enter a payment from nothing. Tell them the amount, date and who received it.

Still stuck? Contact support.