01
Pay your landlord directly
- Send HOW TO PAY in your chat. Tezeka replies with your landlord's payment details.
- Pay by mobile money, bank transfer or cash, exactly as you would without Tezeka.
- Keep whatever the payment gave you: the mobile money message, a slip or a screenshot.
NoteTezeka never takes your rent and never holds it. It is the record of the payment, not the route the money travels.
02
Send the proof
- Send the photo or PDF of your payment straight into the chat. You can also send I HAVE PROOF first and Tezeka will ask for it.
- Tezeka reads it and records the payment against your tenancy, then tells your landlord it is waiting.
- Your landlord checks it against what reached them and confirms it. Your rent is marked paid at that point, not when you send the proof.
03
Which month a payment covers
Every payment follows the same rule: it clears your oldest unpaid month first, then the current month, then months ahead.
So if you owe for an earlier month, a new payment settles that first. Anything extra becomes credit for the months after.
04
Receipts, balance and history
- Send RECEIPT once a payment is confirmed to get your receipt for it.
- Send BALANCE, or ask “how much do I owe?”, to see what is outstanding and when it is due.
- Send HISTORY to see your past payments.
If something goes wrong
I sent proof but my balance has not changed.
A person has to confirm it first, so there is usually a wait. If it has been days, send BALANCE to check, then ask your landlord.
My payment went to an older month, not this one.
That is the rule: the oldest unpaid month is cleared first. Send HISTORY to see which months are paid.
Tezeka could not read my screenshot.
Send a clearer photo that shows the amount, the date and the reference, or a PDF of the slip.
Still stuck? Contact support.