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Notes for Zambian landlords

No. 02 · Rent and payment proof

Updated September 2026

No. 02 · Rent records

Know who has paid without scrolling WhatsApp

Rent does not arrive as a bank line you can trust at a glance. It arrives as a screenshot, from MoMo, Airtel Money or a bank transfer slip, sometimes sent by a spouse or a relative paying for the tenant. It is on you to work out whether it is real, whether it is the full amount and whether you have already counted it. Tezeka does that checking with you.

For
Landlords and agents confirming rent from mobile money screenshots
Reading time
4 minutes
Fig. 1Three screenshots from one October morning in Chelston: a payment from a husband’s phone, the same proof forwarded again, and a part payment. Names and figures are examples.

In short

  • Every screenshot checked against what is owed, to the ngwee
  • A reference for each tenant and month stops double counting
  • A short payment is flagged the day it arrives
  • You still decide: Confirm or Not paid

02 · Side by side

The same screenshot, two ways

In your WhatsApp

  1. You guess whose payment it is from the sender’s name
  2. A forwarded screenshot can be counted twice
  3. A part payment looks like the full rent
  4. The proof is somewhere in a long chat

In Tezeka

  1. It is matched by the tenant’s reference, whoever sent it
  2. The same proof is recognised and counted once
  3. The shortfall is flagged, to the ngwee
  4. The proof is kept with the payment it proves

Proof is not the same as certainty

A tenant sends a screenshot showing K3,500 paid. Is that the whole month, or part of it with the rest to follow? Did the same screenshot arrive twice, once from the tenant and once from a relative trying to help? Is the name on the sender line even the tenant’s, when rent is so often paid from a spouse’s or a parent’s phone?

Most of the time none of this is dishonest. It is simply what mobile money rent looks like. Checking it by eye against a list in your head is where landlords lose track, and the gap usually shows weeks later, when it has grown.

04 · How it works

One October morning in Chelston

Tezeka reads each screenshot and suggests the match. The decision stays with you.

  1. 28 Sep

    Each reminder carries a reference for October, such as TZK0410.

  2. 1 Oct, 07:52

    Mary’s rent arrives from her husband’s phone. The reference matches it to Flat 2.

  3. 1 Oct, 08:30

    Her sister forwards the same screenshot. It is recognised and counted once.

  4. 1 Oct, 09:30

    Mutale pays K1,500 of K3,500. The K2,000 shortfall is flagged.

  5. 1 Oct, 10:00

    You confirm both payments, and each gets a receipt number and a date.

Why a forwarded screenshot still counts once

Two tenants sending the same round figure on the same day, or one screenshot reaching you twice, used to mean checking your own notes before you dared tick anything. Matching by the tenant’s reference and the unit closes that gap: the same proof sent again is recognised as the same payment, not a second one.

06 · Where this lives in Tezeka

Plate I

A tenant’s payment history in Tezeka, with two rent payments marked paid and their mobile money references. Demo data.
  1. 1

    The date and mobile money reference for every payment

  2. 2

    Marked paid only once you confirm it

  3. 3

    Every confirmed payment counts toward the year

07 · Who this is for

Three landlords we had in mind

Four flats in Kabwata

Landlords keeping their own books

You already check MoMo messages against a list. Tezeka does the matching and keeps the record for you.

An agent confirming for you

Owners who want to see why

You see what was confirmed and on what evidence, not just an agent’s word that everyone paid.

Living in Manchester, renting in Ndola

Owners in another time zone

Your agent confirms payments during the day in Zambia, and the record is waiting when you wake up.

08 · What changes

What you stop doing by hand

  • i

    Checking screenshots against a list at month end

  • ii

    Finding a shortfall only once it has grown

  • iii

    Guessing which of two similar screenshots is whose

  • iv

    Rebuilding a payment history for the bank or ZRA

No. 0001

Date
Today
Received from
You
For
1 unit
Amount
K99 a month

Counterfoil. Keep for your records

Start here

Start with the property you have

Solo is K99 a month for 1 unit. Your tenants keep paying you directly by MoMo, Airtel Money or bank transfer. Tezeka never touches your rent.

09 · Questions

What landlords ask us

Something not covered here? Talk to us and a person will answer.

Does Tezeka hold or receive my rent?

No. Your tenants pay you directly, exactly as they do now, by MoMo, Airtel Money, bank transfer or cash. Tezeka checks the evidence and keeps the record. The money never passes through us.

Which payment methods are supported?

MoMo, Airtel Money, bank transfer and cash. Whatever proof a tenant would normally send you can be checked against what they owe.

What happens with a part payment?

It is matched against what is owed for that month and the shortfall is flagged, instead of the payment quietly being treated as the full amount.

Can I still decide myself if something looks wrong?

Yes. Tezeka reads and matches the proof, but Confirm or Not paid is always your decision.

Can I export my payment history?

Yes, as a full history export. It is useful for ZRA records, a bank application, or handing a portfolio to a new agent.

What if a tenant pays from someone else’s phone?

Matching uses the tenant’s reference and the amount, not the name on the sender line, so a payment from a spouse, a parent or a sponsor still lands on the right tenant.